What your plan includes
Every plan is described by the same fixed list of limits and switches. Here is what each one controls and when it starts to matter.
Last updated July 26, 2026
Your business has a plan attached to it, and that plan sets a fixed list of limits and switches. The dimensions are the same for everybody; only the numbers and the switch positions differ. If you are not sure which plan you are on, ask us — there is no screen you are failing to find.
The dimensions
| Dimension | What it controls | What it means day to day |
|---|---|---|
| Programs | How many programs you can run | One café needs one; a shop with a stamp card and a points scheme needs two |
| Unique customers | How many people can be members | The figure on your Members tile |
| Products | How many product records your business can hold | If you are not using products, this never comes up |
| Team members | How many staff accounts exist | Owner and scanner accounts both count |
| Months of history | How far back you can look at points activity | Whether you can compare this March with last March |
| Analytics | None, basic or advanced | How much detail you get beyond the headline numbers |
| Data export | None, basic or advanced | Whether your data can leave VivaPoints as a file |
| Filters | None, basic or advanced | How finely you can narrow down a long customer list |
| Manual points | Whether you can award points by hand | The Customers routine most businesses run on |
| Advanced layers | Whether mechanics beyond plain points are available | Tiers, referrals and the other layers |
| Premium | Whether the plan is classed as a premium one | An internal grouping, not a plan name |
Three of those need a caveat
Data export and Filters are real dimensions on the plan, but there is no export button and no filter interface in this version. If your plan allows export and you need your customers or your points history as a file, ask us and we will produce it. We would rather write that sentence than send you hunting for a button that is not there.
Manual points is the one to check before you launch. Awarding points from the Customers screen is how points get issued today, so if you are planning a counter routine around it, confirm with us that your plan has it switched on.
What a limit does not do
A limit is a ceiling on what you can add. It is not a delete button.
Your ledger — every point ever issued, spent or corrected — is permanent, and balances are derived from it. A shorter history window means you can see less of that record, not that less of it exists. Your members stay members and their balances stay their balances.
An example. A bakery with 480 members and a 500-customer limit is twenty sign-ups away from a conversation with us, not from losing anything. Nothing about those 480 members, their points or their history changes whichever way that conversation goes.
Next
Changing your plan covers how to ask and what happens afterwards. If you are trying to work out how many team members you genuinely need before you count them against a limit, team members and roles has the honest answer.
Keep reading
Changing your plan
Plan changes are handled by us, not by a self-serve upgrade button. Here is how to ask, and what does and does not happen to your data.
Reading your dashboard
Your Overview is seven tiles and two charts. Here is what each one counts, what a healthy number looks like, and the conclusion people wrongly draw from it.
Team members and what they can do
There are two presets, owner and scanner. Here is what each one can do, who on your team actually needs an account, and how to get one added.
Still stuck?
Email us and a human will answer.