Help and support
Common questions, troubleshooting, and how to reach a human.
A customer can't find their points
Almost every missing-points complaint has one of five causes. Check them in this order on your Customers page and you will have an answer in a minute.
Frequently asked questions
The questions business owners actually ask in their first month with VivaPoints, answered plainly, including the ones where the honest answer is to ask us.
Getting support
How to reach a person at VivaPoints, what to put in your first message so the first reply is useful, and the things we still do for you by hand.
Still stuck?
Email us and a human will answer.