The VivaPoints app: what your customers see

Your customers can carry their cards in an app. You do not need to install it to support them, but you do need to know what they are looking at when they ask you a question across the counter.

The app is VivaPoints-branded, not yours — it holds every card a customer has, from every business they belong to. That is the trade: it is not your app, but it is one your regulars will actually keep, because it is useful to them at more than one shop. If you want something that carries only your brand, that is the website widget.

The four tabs

Wallet — every card they hold, one per business. Yours shows your name, their balance in your units, their tier if you run tiers, and a progress bar toward whatever is next. If they have never joined anything, this is an empty state with a button through to Discover.

Discover — a list of businesses running public programmes, searchable, grouped by city. Yours appears here automatically once your programme is active and public. It shows how many programmes you run and whether they have already joined.

My code — a single QR that identifies the customer, plus a short code like Z466NEGT they can read aloud. This is a person, not a card, which is why it works at any business rather than one.

Profile — their name, language and notification settings. Changing the language here changes it on the website too, because it is one account: a customer who switches to Spanish in the app gets Spanish next time they open your join page.

Tapping into a card

Tapping your card in the Wallet opens the detail view: balance, progress, the rewards they can earn with what each costs, and their recent activity — every earn and every redemption, oldest at the bottom.

Redeeming works exactly as it does on the web. They tap a reward, it becomes a pending claim, and their balance does not move until someone on your side confirms it. See Redeeming a reward.

The questions you will actually be asked

"Do I need the app?" No. Everything in it is on the website too, at the same address they used to join. The app is a convenience, not a requirement.

"I joined but my card isn't there." They are signed into a different account. Almost always a second email address. Look them up on your Customers page and tell them which one is on file.

"It says I have no points." Check the activity list on their card together. If points were never awarded, that is a counter problem, not an app problem — see A customer can't find their points.

"Can I see my points from other shops?" Yes, that is the Wallet. You cannot see theirs, and they cannot see anyone else's.

"Is it free?" Yes, for them. Customers never pay to hold a card or to use the app.

What the app does not do

• It is not a scanner. Staff cannot award points with it. Awarding happens on your Customers page.
• It has no business features. Signing in with your owner account shows you the Wallet, like any other customer. Your dashboard stays on the web.
• It does not work offline. It needs a connection to show a balance, because the balance is authoritative rather than cached.
• It cannot show a card for a programme that only staff can add people to. If your programme is set that way, Discover shows you but does not offer a join button.